Service Status

Live status, our uptime commitment, and where to go when something looks wrong.

Major outage

KONVERGE-X App

Maintenance

Publishing Pipeline

Major outage

Help & Status Portal

Operational

Active incidents

Publishing pipeline outage
Investigating
The publishing pipeline is currently experiencing an outage due to a third-party API disruption.
- New posts cannot be published at this time
- Content remains safely queued and will be delivered once service is restored
- Our team is working with the affected provider to restore service
Started Sep 7, 2026 15:31 · Major
Scheduled platform maintenance
Monitoring
We are performing scheduled maintenance on the KONVERGE-X platform to upgrade core infrastructure.
- The dashboard is temporarily unavailable
- Scheduled posts are queued and will publish automatically once maintenance completes
- No user data is affected
Started Sep 7, 2026 14:16 · Maintenance

Past incidents

Intermittent slow dashboard loads (resolved)
Resolved

Some users experienced slower than usual dashboard load times.

The cause was identified as a database connection pool exhaustion during peak usage. Additional capacity was provisioned and performance returned to normal.

Sep 2, 2026 16:16 → Sep 2, 2026 19:16

Uptime commitment

KONVERGE-X targets monthly uptime above 90%. Full details, exclusions, and service credits are in the Service Level Agreement.

If something is broken

First check Fixing a disconnected account — most publishing failures are a platform token issue on your side. Otherwise email support@konverge-x.com — critical (S1) issues are prioritized and answered within one business day.